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Frequently Ask Questions

PAYMENT

  1. What are the available modes of payment? 
    • We process payment using Paypal. Both covers a wide range of credit cards 
  2. Can I amend or cancel my order? 
    • To ensure your order is smoothly processed and promptly delivered, you need to inform us of any amendment or cancellation of the order within two hours on a working day. 
  3. What if I am unable to complete the payment? 
    • Orders with "Awaiting Payment" status will be automatically cancelled within 60 minutes. Please email us with your order number at enquiry@tonggarden.com.sg We will get in touch with you as soon as we can during office hours!
  4. Can I pay using Paypal without a Paypal account?
    • Yes! it is commonly misunderstood that a Paypal account is needed to make payments through Paypal. The truth is you do not need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a Paypal Account, all you need is any Debit /credit card stated below that is supported by Paypal.

SHOPPING

  1. Do I need an account to get started?
    • No, you will be able to check out with a Guest Account.
    • However, we encourage you to register an account with Tong Garden to enjoy exclusive loyalty points, offers and discounts. Registration takes a few simple steps only!
  2. How do I select items to purchase?
    • As you browse through the Tong Garden Online Store click on the add to shopping cart button beneath the item that you wish to purchase.
  3. How do I modify the quantity of a product in my shopping cart?
    • Click "View Shopping Cart" to see an itemized list of the products in your shopping cart. Change the quantity of the item and click “modify cart” to update the contents of your shopping cart.
  4. How do I know what is in my shopping cart?
    • When browsing through Tong Garden Online, simply look to the right-side of the screen to see which item you have in your shopping cart. Use the arrows to move between items in your cart.
  5. How do I remove an item from my shopping cart?
    • Click the "remove" check box and click "modify cart” to remove that item from your cart. You can also change the number of items to "0" (zero) to remove items from your shopping cart.