DELIVERY & RETURNS
1. What are the available modes of delivery?
After logging into your account, the status of your checkout history can be found under Order History.
We have engaged a third-party courier service who helps us with all local deliveries. You can also arrange to pick up your order at our warehouse. Our warehouse is located at 21 Pandan Avenue #03-08, Singapore 609388.
Opening Hours: Monday to Friday, 9am to 4pm
2. What is the order cutoff time?
Our order cut-off time is 2:30 PM, Monday to Friday, except Public Holidays. Orders received after the cut off time will be processed the following business day.
3. How long will it take for my order to arrive after I make payment?
Members who ship their order within Singapore should expect to receive their orders within three (3) to seven (7) working days upon payment verification depending on the volume of orders received.
4. How can I change my shipping address?
By default, the last used shipping address will be saved into your account settings. When you are checking out your order, the address will be displayed and you have the option to amend it if you need to.
Upon Order Confirmation, if you would like to change your shipping address, do send your request to [email protected]
5. Can I return my purchases?
If you are not satisfied with the products, please contact us at [email protected] and we will try to make it right. Please ensure that the items are in new condition and unused with original packaging. Return and exchange are only valid in face-to-face interactions (please bring the goods that you would like to return and exchange to Tong Garden warehouse). Each order is only valid for one-time return or exchange. Exchanges is only available for items of the same price or less.
6. What happens if there's been a delivery mishap to my order? (Damage or Lost Delivery)
We are very sorry and we would like to make it up to you! Please drop us an email at [email protected] with the following details:
- Your order number
- The matter of the issue (e.g. incorrect/ defective item)
- The serial number found on the product tag or product packaging
- Pictures or videos